Terms of Service
- 1. Introduction
1.1 We are committed to safeguarding the privacy of our customers; website visitors and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.
1.5 In this policy, "we", "us" and "our" refer to zizera.com. For more information about us, see Section 12.
- 2. How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) There is no personal data that we did not obtain directly from you.
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analyzing the use of the website and services. The legal basis for this processing is consent OR our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process your account data. The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.4 We may process your information included in your personal profile on our website ("profile data"). The profile data may include [your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.
2.5 We may process your personal data that are provided in the course of the use of our services ("service data").
- 3. Providing your personal data to others
3.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
3.2 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
- 4. International transfers of your personal data
4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
4.2 We and our other group companies have offices and facilities in Iceland, Sweden and India. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
4.3 The hosting facilities for our website are situated in Ireland. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries]. Transfers to each of these countries]will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
- 5. Retaining and deleting personal data
- 6. Amendments
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3 We will notify you of changes to this policy by email or through the private messaging system on our website.
- 7. Your rights
7.1 In this Section 7, we have summarized the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by visiting zizera.com when logged into our website.
7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed]. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: [for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.
7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.
7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
7.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.13 You may exercise any of your rights in relation to your personal data by written notice to us in addition to the other methods specified.
- 8. About cookies
8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
8.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
8.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use
What are cookies
Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows zizera.com or a third-party to recognize you and make your next visit easier and zizera.com more useful to you.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
When you use and access zizera.com, we may place a number of cookie files in your web browser.
- To enable certain functions of zizera.com
- To provide analytics
- To store your preferences
- To enable advertisements delivery, including behavioral advertising
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
Preferences cookies. We may use preferences cookies to remember information that changes the way zizera.com behaves or looks, such as the "remember me" functionality of a registered user or a user's language preference.
Analytics cookies. We may use analytics cookies to track information about use of the site so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality zizera.com to see how our users react to them.
Advertising cookies. This type of cookies is used to deliver advertisements on zizera.com and track the performance of these advertisements. These cookies may also be used to enable third-party advertising networks as Facebook, Linkedin and Google to deliver ads that may be relevant to you based on your activities or interests and these cookies may also be used to enable email marketing through Hubspot.
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics from zizera.com, deliver advertisements on and through zizera.com, and so on.
What are your choices regarding cookies
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft:
For the Firefox web browser, please visit this page from Mozilla:
For the Safari web browser, please visit this page from Apple: https://support.apple.com/kb/PH21411?locale=en_US
For any other web browser, please visit your web browser's official web pages.
- 12. Our details
12.1 This website is owned and operated by Electronic Commerce Sweden AB
12.2 We are registered in Sweden under registration number 556831-3042 and our registered office is at Warfvinges Vag 35, 5 tr, 11251 Stockholm.
12.3 Our principal place of business is at Warfvinges Vag 35, 5 tr, 11251 Stockholm
12.4 You can contact us:
(a) by post, to the postal address given above;
(b) Using our website contact form http://zizera.com/about#contact-us or by sending us an email to firstname.lastname@example.org
- 13. Data protection officer
13.1 Our data protection officer's contact details are: Stefan Pall Agustsson, email@example.com
5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained.
5.5 We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
For the provision of SaaS-Services issued by ZIZERA/ECSOFTWARE Sweden
1.1 "General Conditions" shall mean these general conditions for provision of the Services of ZIZERA LITE version a SAAS software system to create publications and applications.
1.2 "Agreement" shall mean the agreement document GENERAL CONDITIONS “ZIZERA LITE” VERSION or any other agreement between the parties regarding delivery of the Services, the General Conditions and any other appendices to the Agreement.
1.3 "Basic Service" shall mean the software and any equipment made available to the Customer by the Supplier for processing of the Customer's Data in accordance with the specifications in the Agreement in regards to “ZIZERA LITE” version.
1.4 "Confidential Information " shall mean the buyer of Services in accordance with what is set out in the Agreement.
1.5 "Customer" shall mean the buyer of Services in accordance with what is set out in the Agreement.
1.6 “Customer’s Data” shall mean information belonging to the Customer which is exported from database or other sources and entered into and stored in the Supplier's system by the Customer via the Services.
1.7 "Supplier" shall mean the supplier of the Services in accordance with what is set out in the Agreement.
1.8 " Service Levels " shall mean the service levels of the “ZIZERA LITE” version, agreed upon by the parties, for the Supplier's provision of the Services in accordance with the specification in the Agreement.
1.9 "Start Date" shall mean the day when the provision of the Services shall begin when the Customer has agreed to the terms of this “Agreement Condition” form and has in return received the login information or other instructions in order for the Customer to access the Services.
1.10 "Time Plan" shall mean a time plan, agreed upon in this “Service agreement” form, for starting the Services.
1.11 No Additional services are a part of this agreement for “ZIZERA LITE” version.
1.12 “Services” shall mean the basic Services outlined in this agreement.
1.13 "Third Party Product" shall mean software or other solution belonging to another company than the Supplier or another product that in the Agreement is stated to be a Third Party Product.
1.14 "Change Management" shall mean agreed process for handling changes and amendments to the Agreement.
2.1 The Services include one license for use of “ZIZERA LITE”. The Customer can expand the number of licenses or other use during the term if so agreed upon with the Supplier with addition to this Agreement.
2.2 The Services are provided and produced on the Supplier’s premises, via the Supplier's system. Observing section 11 Supplier may, unless otherwise agreed in the Agreement, provide the Services or part of the Services from other countries. The Services do not include on-site work at the Customer's premises or similar without a special agreement between the parties.
3. Supplier's obligations
3.1 The Supplier undertakes to provide the Services in accordance with the specifications in the Agreement and the conditions set forth therein during the term of the Agreement.
3.2 The Supplier shall, at its own expense and decision, update and upgrade the software included in the Basic Service to the extent the Supplier deems necessary for the performance of the Services. Customer is not entitled to any other updates or upgrades.
3.3 In case Third Party Products are included in the Services, the Third Party Product supplier's terms and conditions will apply in respect of license and use, correction of errors and liability and intellectual property rights instead of what is stated in the Agreement. Regarding liability for defects and infringement in intellectual property shall the Supplier’s liability be limited to report the defect to the Third Party Product supplier and install by the Third Party Product supplier provided solution unless it leads to an adversely effect on the Services. The Supplier is also entitled to use its right to changes according to section 6 below. The Supplier has no further liability for Third Party Products.
4. Customer's obligations
4.1 The Customer undertakes to:
i) ensure access to such software and equipment according to Supplier's instructions in writing;
ii) at all times have access to proper communication services as instructed in writing by the Supplier;
iii) take any measures which the obligation of the Customer is according to the Agreement;
iv) make sure that the data entered into the Supplier's system is in the agreed upon format and virus-free, and not in any other way capable of damaging or negatively affecting the Supplier's system or the Services;
v) immediately hand over any information or documentation regarding the Services which are not in accordance to instructions;
vi) follow the Suppliers instructions for the use of the Services as provided from time to time; and
vii) reasonable assist the Supplier and in any other respects take any necessary actions that are reasonably required in order for the Supplier to fulfill its obligations under the Agreement.
4.2 The Customer shall actively work to ensure that the Services can be performed as intended and shall continually and without delay provide the Supplier data and documentation that the Supplier requests from time to time in order to carry out the Services and otherwise comply with the Suppliers instructions and control and approve such documentation provided by the Supplier.
4.3 The login information and other instructions provided to the Customer by the Supplier in accordance with section 5 shall be kept in a secure manner by the Customer in accordance with section 15 below. The Customer is responsible for that login information and other instructions are only distributed to duly authorized users. The Customer undertakes to immediately notify the Supplier if an employment ceases for an employee holding login information or other instructions or if anyone else has or is suspected to have unauthorized access to login information or other instructions. The Customer is responsible for its user's use of the Service.
4.4 The Customer is aware that the Services are only to be used for legal purposes and the Customer undertakes to indemnify the Supplier against all claims from any third party towards the Supplier on account of the Customer's use of the Services in violation of this provision, including but not limited to claims regarding infringement of third parties' intellectual property or breach of any law anywhere.
5. Start of the Services
5.1 The Supplier shall provide the Customer with the Services from the Start Date by providing the Customer with the login information and other instructions. The Start Date occurs when the Supplier has made the necessary login information and other instructions for accessing the Services available to the Customer without any special approval from the Customer.
6. Changes and additions
6.1 If the Supplier wishes to make changes, limitations and/or additions to the Services or its terms the Supplier shall be entitled to, provided there is 30 days’ notice. If the Customer does not accept the reported changes the agreement can be terminated with a 30 day notice by the Customer and 90 day notice by Supplier.
6.2 The Supplier shall be entitled to make changes in the Basic Service or the provision of the Services without prior notice to the Customer. If such change has a negative effect on the Customer's use of the Services, the Supplier shall notify the Customer no later than thirty (30) days prior to the change. The Customer is entitled to terminate the Agreement if the change implies such material negative effects for the Customer. Such termination shall be notified with thirty (30) days’ notice and the termination shall enter into force on the day specified in the termination notice, which at the earliest shall be the day when the change comes into force and no later than three (3) months thereafter.
6.3 After written approval by the Supplier in accordance with the Change Management process the Supplier may, upon request, provide Additional Services outside the scope of the Basic Services. The Customer shall pay fees and costs to the Supplier for such Additional Services. Unless the Supplier notifies otherwise, the Additional Services shall be provided on a time and material basis according to the agreed hourly rates. In case no hourly rates have been agreed, remuneration shall be paid according to price list. The Agreement shall apply for Additional Services. If the Supplier exercises its right to change the Basic Service according to Section 6.3, the Supplier may at the Customers request, make necessary changes of the Additional Services at Customer's cost under the terms of this section.
7. Price and payment
7.1 “The ZIZERA LITE version SAAS service is free of charge as defined in this agreement..
7.2 If the Supplier is incurred with additional work or additional costs due to circumstances that the Customer is liable for, the Supplier is entitled to remuneration of such costs in accordance with the Supplier's from time to time applicable price list.
8. Support and maintenance
8.1 The Customer is aware and accepts that the Services will be unavailable from time to time due to planned or unplanned shutdowns for necessary service and maintenance of the Services and/or the Supplier's system.
8.2 Unless otherwise agreed, the Supplier undertakes to notify the Customer within reasonable time before a planned shutdown of the Services and the Supplier's system takes place.
8.3 The Supplier shall make reasonable efforts in order to minimize the time for shutdowns of the Services and or the Supplier's system as well as any disturbance this might cause in the Customer's business.
9. Liability for faults and delay
9.1 The Services shall be provided in accordance with the Service Levels stated in the Agreement.
9.2 If the Services do not meet the agreed upon Service Levels, the Customer is not entitled to a deduction of the fees for the Services as “ZIZERA LITE” version is not a payed for service.
9.3 If there is a defect in the Services that the Supplier is responsible for and which Service is not subject to a specific Service Level, the Supplier undertakes to, as soon as the circumstances so require, considering the nature of the defect and any other circumstances, at its own expense rectify the defect.
10. Intellectual Property Rights
10.1 The Supplier and/or the Supplier's licensor holds all rights, including all intellectual property rights, to the Services and therein included software, including but not limited to patents, copyrights, design rights and trademarks. Nothing in this Agreement shall be interpreted as a transfer of such rights, or part thereof, to the Customer.
10.2 The Supplier agrees to indemnify the Customer from any claims by a third party based on the Customer’s use of the Services, or part thereof, agreed upon by the parties in writing, infringing any such third party's intellectual property rights. The Supplier's obligations in accordance with section 10 are subject to the Customer having used the Services in accordance with all conditions set forth in the Agreement.
10.3 The Supplier's obligation to indemnify under section 10 only applies provided that the Customer:
i) without undue delay notifies the Supplier in writing of the claims brought against the Customer;
ii) allows the Supplier to control the defense and solely to decide in all related settlement negotiations; and
iii) acts in accordance with the Supplier's instructions and cooperates with and assists the Supplier to the extent reasonably requested by the Supplier.
11. Personal Data
11.1 To the extent the Supplier processes personal data on behalf of the Customer, the following shall apply. The Customer, as data controller, is responsible for that the processing of personal data is in accordance with applicable legislation. The Supplier is a data processor. The Supplier or the staff working under his supervision, may only process personal data in accordance with the Agreement and the written instruction agreed upon with the Customer.
11.2 The Supplier undertakes to take the agreed technical and organizational measures to protect the personal data processed.
11.3 Supplier may undertake such other or additional measures brought on by changes in law or statute, or that follows from government authority decisions. Supplier shall allow audits from authorities where provided for in law.
11.4 Supplier is entitled to reasonable compensation due to measures or inspections pursuant to section 11.3 above.
11.5 The Supplier may, for the processing of personal data in the, use subcontractors (“subprocessors”) in which case the Supplier, on the Customer's behalf and on terms corresponding to the terms herein, shall enter into agreements on the processing of personal data with the subcontractors, in which the subcontractors undertakes to comply with the provisions in this section 11 including the adherence to Swedish law in the processing. To the extent that personal data is transferred to a country outside the EU/EEA, the Supplier shall ensure that the subcontractor signs the EU standard contractual clauses on the Customer's behalf for the transfer of personal data to third countries.
11.6 Customer’s Data containing personal data shall also be subject to sections 12 and 19 below.
12. Customer Data
12.1 The Customer shall have all rights to, and be the owner of, Customer Data and no rights or ownership of Customer Data, or part thereof, shall be transferred to the Supplier under this Agreement. Supplier may during the agreement term use Customer Data for the provision of the Services to the Customer. Supplier may also during the agreement term and thereafter use Customer Data in aggregated form without specific data being distinguishable, for uses in statistics and product development.
12.2 Unless otherwise provided for in the Agreement the Supplier is entitled to remuneration for the work with transferring of data to the Customer during the term of the Agreement in accordance with the Suppliers current price list at the time for the transfer for corresponding services.
12.3 If the Supplier or Customer terminate the Agreement the customer data stored by the Supplier can be deleted by Customer. If not deleted by Customer the Supplier will store it for the period of 6 months free of charge and the customer can revoke the Agreement within that time and continue use of the data.
13.1 The Supplier is not liable for any damage caused by use of “ZIZERA LITE” version in the performance of the Services. The Supplier is not liable for damage incurred by a Third Party Product.
13.2 The Supplier shall in no event be liable to the Customer for the loss of profit, revenue, savings or goodwill, losses due to service outages or loss of data, the Customer's obligation to compensate a third party or any other indirect or consequential damage of any kind.
14. Declaration of rights
14.1 The party providing material is responsible for ensuring that the party has obtained the necessary rights for the relevant use from the right holder.
15. Confidential Information
15.1 Each party undertakes not to, without the prior written consent of the other party, disclose to a third party such information regarding the other party's business that may be regarded as trade secret or professional secret or any other confidential information that is subject to confidentiality according to law ("Confidential Information"). For purposes of clarity, information stated to be confidential, and Supplier’s price information, shall always be considered as Confidential Information. A party's undertaking of confidentiality in accordance with section 15 shall not apply to Confidential Information which:
i) is already known by the recipient when received;
ii) is or has become publicly available or known other than by breach of this confidentiality obligation by the receiving party;
iii) the receiving party has received in a permissible way from a third party that is under no obligation of confidentiality in relation to the other party; or
iv) the receiving party is obliged to make publicly available due to a court order, a decision by a public authority or as otherwise required by law.
15.2 A party is liable for its employees’ and consultants’ respective compliance with the provisions stipulated herein and shall through confidentiality obligations with these or other appropriate measures ensure that the Agreement’s confidentiality is observed.
15.3 A party's undertaking of confidentiality under the Agreement shall be valid during the term of this Agreement and continue for a period of five (5) years after expiration or termination of the Agreement.
16. Force Majeure
16.1 If the fulfilment of the Agreement is completely or partially hindered, or materially impeded, by circumstances beyond a party’s reasonable control or by labor dispute, a party shall be released from non-compliance in undertaking an obligation for the time the hindrance persists, subject to the party who cannot fulfil an obligation without undue delay giving notice to this effect to the other party.
17. Term of the Agreement
17.1 The Agreement enters into force when the Customer has received the login instructions from the Supplier.
18.1 In addition to what is provided for by the Agreement, a party has the right to - by giving written notice to the other party - terminate the Agreement with immediate effect or at the date specified by the terminating party.
19. Winding up
19.1 Supplier shall in Customer’s request at the termination or expiration of the Agreement, provide Customer, or such third party as Customer appoints, only a copy of data uploaded by Customer into “ZIZERA LITE” but no data processed by the system. After Customers receipt of a copy, Customer can delete all his data himself through in the system. If the Customer does not request a copy, the Supplier shall destroy or anonymize the Customer Data according to 12.3 in this agreement.
19.2 The Supplier shall have the right to compensation for work done in accordance with Section 19.1 above, based on the Supplier's price list for corresponding services at the time of the transfer.
20.1 Termination or other notifications shall be made by messenger, registered letter or electronic message to the parties' appointed contact persons' addresses as specified in the Agreement or as changed later by written notification to the other party.
20.2 The notification shall be deemed to have reached the recipient:
i) if delivered by messenger: at the time of delivery;
ii) if sent with registered mail: two (2) days after delivery by post;
iii) if sent as electronic message: upon the receipt when the electronic mail has reached the electronic address of the recipient.
21.1 In case of any inconsistency between the Agreement's main documents and appendices and these General Conditions, the Agreement and its appendices shall prevail.
21.2 The Agreement forms the parties' entire understanding of all the questions in the Agreement. All written or oral representations or warranties prior to the Agreement are replaced by the Agreement.
21.3 Any amendment or modification to the Agreement must, in order to be binding, be executed through interactive web forms and confirmed by return mail.
21.4 The Agreement may not be assigned to a third party.
22. Disputes and governing law
22.1 This Agreement shall be governed by and construed in accordance with Swedish law with exclusion of its conflict of law rules.
22.2 Any dispute arising out of this Agreement shall be settled by the court where the Supplier has its legal domicile.
22.3 If any disagreements arise between the parties regarding the Services, party may submit the matter to the decision of a by the organization Swedish Software specially appointed committee for mediation. If the matter has been referred to the board by either party, the parties are precluded for a period of two (2) months from the referral to try the issue elsewhere. The costs of mediation shall be divided equally between the parties.
22.4 The Supplier shall, without prejudice to section 22.3 above, at its own option be entitled to apply to general court or enforcement service for the recovering of overdue claims for remuneration for which the other party has not raised a written complaint within seven (7) days from the due date for the current claim.